About HSBC Bank Canada HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the leading international bank in Canada. With around 7,200 offices in 85 countries and territories and assets of US$2,556 billion at 31 December 2011, the HSBC Group is one of the world’s largest banking and financial services organizations. HSBC Bank Canada and its subsidiaries offer a wide variety of services including commercial banking, global banking and markets, and retail banking and wealth management.
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HSBC in Your Community
HSBC International Network
This public accountability statement is published in respect of HSBC Bank Canada and the following of its subsidiaries and affiliates in Canada: HSBC Bank Canada HSBC Bank USA, N.A. HSBC Capital (Canada) Inc. HSBC Insurance Agency (Canada) Inc. HSBC Investment Funds (Canada) Inc. HSBC Global Asset Management (Canada) Limited HSBC Loan Corporation (Canada) HSBC Mortgage Corporation (Canada) HSBC Securities (Canada) Inc. HSBC Trust Company (Canada) HSBC Financial Corporation Limited HSBC Finance Corporation Canada HSBC Finance Mortgages Inc. HSBC Retail Services Limited Household Life Insurance Company Household Trust Company *Unless otherwise stated, all funds are expressed in Canadian dollars.
On the cover: Students from St. Monica Catholic School face off in a street hockey game as part of the HSBC Clean Air Achievers program visit to their school. luis moreira photography
Foreword In 2011, HSBC celebrated a major milestone, thirty years in Canada. In that time we have grown from one office in Vancouver to over 140 bank branches across the country. Through this growth HSBC has become the leading international bank in Canada, providing a broad range of financial services along with expertise and experience that spans the globe. Throughout our thirty years, HSBC Bank Canada has worked hard to ensure that we share our success with the communities where we operate. This support ranges from making a donation to volunteering to fundraising for charitable organizations. In 2011, HSBC employees in Canada donated over 17,000 hours of their time to various initiatives including our annual United Way campaign, student financial education programs and habitat restoration. HSBC Bank Canada supports a wide variety of causes, with the majority of our charitable giving directed towards educational and environmental programs and initiatives. We believe that education and the environment are fundamental building blocks for the development of communities and are issues of universal concern around the world. It is for this reason we choose to focus our giving on these areas and believe that by doing so we are channelling our efforts in ways that make a substantive impact. At HSBC, we believe sustainability must lie at the heart of our business. We manage our impact on the environment by operating as efficiently as possible and encourage our employees to get involved in projects that help us meet our environmental targets. Through this annual publication, HSBC Bank Canada in the Community, we are pleased to bring you the stories of some of the organizations and programs we support as well as information on HSBC’s operations in Canada.
Lindsay Gordon President and Chief Executive Officer HSBC Bank Canada
Foreword | HSBC Bank Canada
Education At HSBC Bank Canada, increasing access to education is one of our top priorities for charitable giving. Every year over one hundred students receive scholarships and awards funded by HSBC Bank Canada, some examples of which follow.
York University HSBC Bank Canada Environmental Studies Award Can you imagine pursuing a degree that could send you Costa Rica, allow you to conduct research on solar energy and set you up with an internship where you can help design a community garden? Well you can at York University in Toronto, Ontario. The university is home to the Faculty of Environmental Studies, which was the first faculty of its kind in Canada. The faculty currently offers bachelors and masters degrees as well as doctorates in environmental studies. Students in the faculty pursuing a bachelor’s degree in Environmental Studies can concentrate their studies in environmental politics, urban and regional planning, environmental management, or environmental philosophy. During the degree there is also the option to participate in the Environmental Studies Co-op Internship Program where students can complete four, eight, twelve or sixteen month paid internships. Many bachelor’s degree students will also get a chance to visit and study at Las Nubes, a section of Costa Rican rainforest that was donated to the Faculty of Environmental Studies in 1998. The area is a biological reserve occupying a unique location between the lowlands around Los Cusingos and the highlands of Chirripo National Park and La Amistad Biosphere Reserve. Through research conducted in Las Nubes a form of ecologically
HSBC Bank Canada | Education
sound coffee production and processing was developed and cooperative farms adjacent to the York research forest now produce Las Nubes Sustainable Coffee. While the education that students receive in the Faculty of Environmental Studies is wide ranging and increasingly in demand, it can also be expensive for students. Many students at York hold one or two jobs while attending school full-time. To help offset this financial burden, HSBC Bank Canada is making a donation of $1 million to York University over five years to establish the permanently endowed HSBC Bank Canada Environmental Studies Awards Fund. Thanks to matching funds from the Government of Ontario the endowment will provide 15 to 20 $5,000 awards annually for students in the third and fourth year of a bachelor’s degree in Environmental Studies in perpetuity. This donation is the single largest corporate endowment supporting Environmental Studies awards in Canada. “HSBC is providing Faculty of Environmental Studies students with opportunity that cannot be measured in dollars,” said Mike Zhang, a student in the Faculty of Environmental Studies. “Thanks to this donation, award recipients can spend more time concentrating on their studies.” Over the past twenty years HSBC Bank Canada has donated over $1.8 million to various programs at York University and over thirty students have received HSBC awards. HSBC currently has seven award funds available through the university.
Above: Students from York University’s Environmental Studies program show a solar panel project to Barbara Rahder, Dean, Faculty of Environmental Studies, York University (far right) and Linda Seymour, Executive Vice President and Head of Commercial Banking, HSBC Bank Canada (inside right). Left: A student presents Linda Seymour with a framed and signed t-shirt from the students in York University’s Faculty of Environmental Studies to celebrate HSBC’s donation to the university.
Education | HSBC Bank Canada
Left: The University of Victoria’s Chris Thackray, Veronica Lefebvre and Ibrahim Inayatali with HSBC Bank Canada’s Head of Diversity and Inclusion, Tej Singh Hazra (inside right) at the University of Victoria’s Indigenous Student Graduation Recognition Ceremony. Opposite: Students from the University of Manitoba’s Asper School of Business celebrate HSBC Bank Canada’s donation to the university with Andrew McPherson, Vice President, Commercial Banking, HSBC Bank Canada.
University of Victoria HSBC Bank Canada Aboriginal Award The University of Victoria, located on southern Vancouver Island in British Columbia, traces its roots back to Victoria College, established in 1903. Since then the university has grown to ten faculties and two divisions with over 19,000 students. The university also has one of Canada’s top co-operative education programs, with students completing over 2,600 work terms annually. In addition to traditional university programming, it offers a wide variety of academic, co-op and career programs geared towards Aboriginal students with the goal of becoming the university of choice for these students. Examples include Aboriginal education initiatives in the Faculty of Education, an Indigenous specialization in the School of Social Work, and an Indigenous Law Program in the Faculty of Law. In January 2010 the university opened its First People’s House, an academic and cultural centre for Aboriginal students. The house was designed in the Coast Salish style and contains academic, administrative and ceremonial spaces. This past fall the establishment of the permanently endowed HSBC Bank Canada Aboriginal Award was announced at one of the Indigenous Student Graduation Recognition Ceremonies in the Great Ceremonial Hall in First People’s House. HSBC Bank Canada’s Head of Diversity and Inclusion, Tej Singh Hazra attended the event to formally present HSBC’s donation. “I feel very fortunate that my role at HSBC allowed me to attend the graduation ceremony and announce the establishment of the HSBC Bank Canada Aboriginal Award,” he said. “HSBC believes strongly in helping to create greater access to education, which is why we fund awards at post-secondary institutions across Canada.”
HSBC Bank Canada | Education
Starting in 2012, the HSBC Bank Canada Aboriginal Award will go to a first year Aboriginal student annually who demonstrates financial need, community service and academic achievement. The students who are eligible for this award will come from the province of British Columbia’s Indigenous Adult and Higher Learning Association’s (IAHLA) Post-Secondary Institutes. The IAHLA Institutes are based in Aboriginal communities throughout BC and offer academic upgrading and university transfer programs for Aboriginal students intent on gaining university admission. “We are delighted that HSBC has chosen to support indigenous students by helping them access post-secondary education,” said Ruth Young, Acting Director of the University of Victoria’s Office of Indigenous Affairs. “The bank’s generosity will strengthen a key strategic priority of the university – to help more indigenous students gain admission and graduate from the University of Victoria, while alleviating the financial pressures of full-time study.” The HSBC Bank Canada Aboriginal Award at the University of Victoria is a permanently endowed award established through a $50,000 donation from HSBC Bank Canada.
Above: Andrew McPherson and Michael Benarroch, Dean and CA Manitoba Chair in Business Leadership at the Asper School of Business attend the annual Asper School of Business Commerce Students’ Association banquet.
University of Manitoba HSBC Bank Canada Award A degree in business can be the ticket to a very successful career. With knowledge in accounting, finance, business administration, statistics, organizational behavior, marketing, human resources, and supply chain management, opportunities for graduates can be endless. This makes business programs across Canada a popular choice for undergraduate students and often program and class sizes can be quite large to accommodate this interest. In the Asper School of Business at the University of Manitoba located in Winnipeg, Manitoba things are a bit more personal. The class sizes are small and students are closely connected to the local Winnipeg business community. It was this connection that drew Jaysa Nachtigall to pursue her bachelor’s degree in business at the University of Manitoba. “The University of Manitoba was my first choice for postsecondary education because of the wide range of fields to study and the future it provides within Manitoba and beyond,” said Nachtigall. “The education Asper and the University of Manitoba as a whole provide are directly responsible for producing top leaders in Manitoba’s business community.” In addition to its close connection to the local business community, the Asper School of Business is also a world record holder of business competition wins and is home to the largest co-op program at the University of Manitoba.
In 2011, HSBC Bank Canada made a $100,000 donation to support business students like Nachtigall and establish the HSBC Bank Canada Award, an endowed scholarship, to be given each year to a first year student in the Asper School of Business who demonstrates academic achievement and community service. “HSBC Bank Canada’s generous gift is a strong endorsement of the Asper school’s internationally recognized high standards, our commitment to excellence in everything we do, and our enduring goal of giving our students the quality education and university experience they require to become the business leaders and visionaries of tomorrow.” said Michael Benarroch, Dean and CA Manitoba Chair in Business Leadership at the Asper School of Business. The first HSBC Bank Canada Award at the Asper School of Business will be given to a student in 2012. In 2011, HSBC Bank Canada donated to many other educational organizations and programs, including: ABC Life Literacy Canada – Family Literacy Day (National) Black Business Professionals Association – National Scholarship Fund (National) Junior Achievement – BC, AB and NS Ontario Science Centre – Adopt-a-Class Program (Toronto, ON) Ryerson University – HSBC Filmmaker Awards and Mentorship Program (Toronto, ON) Tolerance Foundation – Tolerance Caravan (QC) University of Toronto – Steps to University (Toronto, ON) Vancouver International Writer’s Festival – Reading with Writers (Vancouver, BC)
Education | HSBC Bank Canada
Environment HSBC Bank Canada supports environmental initiatives across Canada through charitable donations, managing our environmental impacts and arranging volunteer opportunities for our employees. In fact, in November 2011 Corporate Knights magazine named HSBC Bank Canada a “hero” for our charitable donations related to the environment. Evergreen HSBC Student Bursary Program at Evergreen Brick Works, the Evergreen Common Grounds Program and the HSBC-Evergreen Youth Action Series In 2010, Evergreen Brick Works, a community environmental centre located in the Don Valley in Toronto, Ontario, was named one of National Geographic’s top 10 geo-tourism destinations in the world for its unique ability to connect nature and urban life. The centre is just one of many innovative projects run by Evergreen, a national not-for-profit organization dedicated to making cities more livable. Evergreen works to educate, engage and empower Canadians to take a hands-on approach to environmental initiatives and aims to deepen the relationship between communities and nature. “The future health of our cities depends on our ability to find a balance between urbanization and nature,” said Geoff Cape, Executive Director of Evergreen.“Greening our cities, towns and villages through volunteer-driven environmental initiatives provides lasting benefits that are shared by all, making communities more ecologically, socially and economically sustainable.” In 2011, HSBC Bank Canada expanded its support of Evergreen’s community greening initiatives with a $400,000 donation over two years. The donation supports the HSBC Student Bursary Program at Evergreen Brick Works, the Evergreen Common Grounds program and the HSBC-Evergreen Youth Action Series. The HSBC Student Bursary Program will allow over 1,000 students from schools in Toronto’s priority neighbourhoods to
HSBC Bank Canada | Environment
engage in activities at Evergreen Brick Works. In June, HSBC employees joined a Grade 1 class for a hands-on planting and environmental education class. “My favourite part was working with the kids,” said volunteer Amy Sagan, Senior Sales Manager, Global Payments and Cash Management, HSBC Bank Canada. “The interaction and team effort planting the trees made the whole experience that much more fun and meaningful.” The Evergreen Common Grounds program is a national program that aims to create urban green space through stewardship and restoration. At Jericho Beach Park in Vancouver, HSBC Bank Canada employees participated in the program helping to remove invasive species, plant native stock and learning about the historical background of the park. The HSBC-Evergreen Youth Action Series allows at-risk students in Toronto, Vancouver, Calgary and Montreal to participate in environmental workshops and activities to promote learning and positive community involvement. “Evergreen’s programs are making a true difference in our communities,” said Jacques Fleurant, Senior Vice President and Chief Financial Officer, Global Banking, Markets and Wealth Management, HSBC Bank Canada and Evergreen Board member. “Participants leave with new experiences and ideas that influence them to volunteer, donate, plant a tree, or simply enjoy city parks with a better understanding of their importance in our communities.” HSBC Bank Canada has supported Evergreen since 2007. In 2010, the HSBC Group also donated $200,000 to support Evergreen’s programming bringing HSBC’s total giving to Evergreen to $711,000.
Above and left: HSBC Bank Canada employees, including Chief Operating Officer Sandra Stuart (above), pitch in at a habitat restoration event at Jericho Beach Park in celebration of HSBC Bank Canada’s $400,000 donation to Evergreen.
Environment | HSBC Bank Canada
Left: Fraser River Sturgeon Conservation Society Honourary Chair Rick Hansen (front) and HSBC Bank Canada, Senior Vice President, Human Resources, Michael Webb (second from right) joined students on the banks of the Fraser River in Richmond, BC to celebrate HSBC’s donation to the society. robert leon photographer
Fraser River Sturgeon Conservation Society HSBC Fraser River Sturgeon Education Program
expand to 385 classrooms in both British Columbia and Ontario reaching approximately 11,550 students.
The Fraser River Sturgeon Conservation Society, founded in 1997, is dedicated to the conservation and restoration of wild Fraser River white sturgeon, a species that is classified as endangered by the federal Committee on the Status of Endangered Wildlife in Canada. This species of sturgeon has outlived the dinosaurs, survived two ice ages, is the largest fresh water fish species in North America, and can survive in both fresh water and salt water. They are also at the top of the food web in the Fraser River, the longest river in British Columbia.
One of the teachers involved with the program almost since inception is Judith MacPherson from False Creek Elementary School. MacPherson began teaching the program to her classes in 2005 and has since delivered the program to students in grades 3, 4 and 7. Her students have had a chance to learn about how Aboriginal people used the fish, how to draw a sturgeon, and what the current threats are to the Fraser River sturgeon population. In fact this year she is teaching kindergarten and looking at ways to adapt certain aspects of the program for her younger students.
Currently, the population of white sturgeon in the Fraser River is a fraction of historical levels. Efforts to improve the number of sturgeon found in the river have largely been spearheaded by the Fraser River Sturgeon Conservation Society and include watershed data monitoring, tagging and releasing sturgeon, the Adopt-a-Sturgeon program, and initiatives such as the HSBC Fraser River Sturgeon Education Program. The HSBC Fraser River Sturgeon Education Program is delivered to elementary and secondary students and Aboriginal communities, using the iconic white sturgeon to teach and illustrate the rationale for environmental and ecological conservation in Canada as well as leadership and resource management. Since its inception, the program has been taught by over 200 teachers from 180 different schools to over 7,000 students. In the 2011 – 2012 school year the program will
HSBC Bank Canada | Environment
According to MacPherson the program has had a lasting impact on the children in her classroom. “Over the years I’ve had my graduates come visit to tell me about some sturgeon fact from the news,” she says. “I find that our students are very aware of the animals in their local environment and they want to keep them safe. We’re always hoping to see sturgeon return to nearby False Creek.” HSBC Bank Canada has supported the Fraser River Sturgeon Conservation Society and the HSBC Fraser River Sturgeon Education Program since 2004. In 2011, HSBC Bank Canada donated $75,000 over two years to continue support of the program and its expansion into Greater Toronto Area schools.
Above and left: Earth Rangers environmental educators present the Bring Back the Wild School Outreach Program, sponsored by HSBC Bank Canada, to students at Waverley Elementary School in Vancouver, BC.
Earth Rangers Bring Back the Wild School Outreach Program Did you know that in Canada there are over four hundred species considered to be at risk? They include the plains bison, the pine martin, the spotted turtle, and the woodland caribou to name a few. For many of these animals, habitat loss has been a factor leading to them being considered at risk. Earth Rangers, a nonprofit organization dedicated to educating and inspiring children through a positive science-based message, has developed a program for children to get involved in habitat conservation for these animals. The Earth Rangers Bring Back the Wild School Outreach Program is presented at elementary schools across Canada and features live animal ambassadors demonstrating natural behaviours. Earth Rangers environmental educators deliver the program, which also includes videos featuring animals and their habitats from around the globe and highlights animals that students can help to protect. The goal of the program is to educate and inspire students about biodiversity loss in an engaging and interactive format and provide the tools to help them protect animals at risk of extinction across Canada.
loved the whole program, especially the animal ambassadors,” said Principal Bruce Murton. “It has given them a greater awareness of animal populations, appreciation of the natural environment and understanding of the power of children to make a difference now and for the future.” Students who attend the school shows are encouraged to sign up for the Earth Rangers Bring Back the Wild program, a kidpowered fundraising campaign organized by Earth Rangers, in collaboration with the Nature Conservancy of Canada, to help protect wild animals and their habitats. Participants fundraise to help a specific animal of their choice, with half of the funds going to the Nature Conservancy of Canada to protect the animal and its habitat and the other half going to Earth Rangers to support educational programs that teach more children about the current threat to biodiversity. Since April 2010 more than 120,000 children have signed up to participate and over $300,000 has been raised through the program. In 2011, HSBC Bank Canada became a sponsor of the Earth Rangers Bring Back the Wild School Outreach program, supporting the delivery of the program at 25 schools across Canada, reaching over 10,000 students, though a $25,250 donation.
One of the stops on the 2011 program tour was False Creek Elementary School, where the entire school took in the Earth Rangers presentation at an assembly. “The students absolutely
Environment | HSBC Bank Canada
In 2011, HSBC Bank Canada donated to many other environmental institutions and programs, including: British Columbia Institute of Technology Rivers Institute – World Rivers Day (Vancouver, BC) City of Toronto – Tree Advocacy and Planting Program (Toronto, ON) Les Amis de la Montagne (Montreal, QC) Living City Foundation (Toronto, ON) Pacific Salmon Foundation (Vancouver, BC) Partners for Youth – Enviromania Program (Fredericton, NB) RiverWatch (Edmonton, AB) The Nature Trust (Vancouver, BC)
HSBC and Sustainability At HSBC, sustainability is about managing our business across the world for the long term. This means achieving sustainable profits for our shareholders, building long-lasting relationships with our customers, valuing our highly committed employees, respecting our natural environment and investing in our communities. The HSBC Group is committed to managing the direct and indirect impacts of our business operations on the environment. We monitor our environmental performance against global targets to reduce energy and water use, waste produced, paper consumed and carbon dioxide emissions from offices, branches and business air travel.
In 2011, HSBC Bank Canada reduced our energy consumption by over 5,000 megawatt hours (MWh) through initiatives such as the continued rollout of energy efficient lighting systems and automated temperature controls across our office and branch network. We also introduced sub-metering in select branches to allow us to monitor our energy use more closely. These building systems will help us reduce costs and our future energy consumption. This year, our Edgemont Branch in North Vancouver was certified as Leadership in Energy and Environmental Design (LEED) Gold Standard as certified by the Canadian Green Building Council. The branch features low-flow toilets, rain water collection, and the building’s base shell was reused. In 2012, over 1,000 HSBC employees who work at head office locations across Vancouver and Burnaby will move to a new corporate centre in Vancouver, British Columbia. The building is also targeting LEED Gold Standard certification. At HSBC, we encourage our employees to share in our commitment to the environment by working with them to improve recycling and waste reduction in the workplace and by coordinating volunteer opportunities with local environmental organizations. In addition over 100 employees across Canada have become Climate Champions through their participation in the 2007 – 2011 HSBC Climate Partnership program. For more information about Corporate Sustainability at HSBC Bank Canada, see www.hsbc.ca/sustainability For the HSBC Holdings plc Sustainability Report, see www.hsbc.com/sustainabilityreport
Above and left: Students raft the North Saskatchewan River and conduct chemistry and biology tests on water samples from the river as part of their participation in the RiverWatch Science Program, sponsored by HSBC Bank Canada.
HSBC Bank Canada | Environment
Total employees including part-time
Full-time equivalent employees
Total full-time equivalent employees
Total floor area
Total CO2 emissions
Total CO2 emissions per person
Total energy consumption
Energy consumption per person
Energy consumption per m2
Total waste produced
Total waste per person
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Left: Olympic Gold Medal hockey player and Clean Air Champion Hayley Wickenheiser plays street hockey with students from St. Monica Catholic School as part of her visit to the school with the HSBC Clean Air Achievers program. luis moreira photography
Environment | HSBC Bank Canada
Community HSBC Bank Canada values its relationship with the communities in which it operates. We continue to support a variety of community-focused initiatives, ranging from health care to the arts.
Montreal Children’s Hospital Pedal for Kids HSBC Bank Canada’s involvement with Pedal for Kids started 14 years ago in 1998, when Anna Belec, Senior Premier Relationship Manager, and employees from two HSBC bank branches participated in the fundraiser for the first time. “Someone I knew was being treated at the Montreal Children’s Hospital, and it was then that I decided I wanted to do something to help,” said Belec. “We raised $18,000 in our first year and this year we raised a little over $104,000. We are the number one fundraiser for the event and have been for the last eight years.” The Montreal Children’s Hospital has served the community since its establishment in 1904. “The Children’s approach to providing care has always been patient and family centered. This philosophy permeates every department at every level of the hospital,” explains Marie-Josée Gariépy, President of the Montreal Children’s Hospital Foundation. “Over the years, as the hospital built its reputation as a leader in research and in numerous medical sub-specialties, this approach has always been present and is what resonates most with the families who depend on the hospital.” The donations through Pedal for Kids allow the hospital to purchase highly specialized medical equipment and fund programs to ensure the best care for patients. For children especially, small improvements can make a big difference, which is why every dollar raised goes directly to supporting their immediate needs.
HSBC Bank Canada | Community
Throughout the week-long Pedal for Kids event, companies, community groups and individuals come together to give back to the hospital. The highlight of the event is when each team celebrates their success by taking a ride on the Mighty Bike, a custom-made bicycle that seats 30 people. At HSBC, a branch or business unit that has raised at least $3,000 gets to choose the lucky individuals who get a coveted seat on the bike. Teams then travel through the busiest streets of downtown Montreal, riding along St. Catherine Street and even passing Montreal’s main HSBC Bank Canada branch. With music blaring, people cheering and a police escort leading the way, this hour-long bike ride is a remarkable display of support for a cause that brings the whole community together. This year, the event saw over 1,000 participants representing some 35 organizations and businesses rally together to raise money for the hospital. A total of $750,000 was raised for the hospital, contributing to more than $9 million raised overall since the event’s inception in 1992. “We cannot express how grateful we are to HSBC for being such an integral part of Pedal for Kids. They have set the bar high and surpassed it time and time again,” says Gariépy. “This kind of leadership is truly remarkable; it inspires other teams and corporations to do even more to help improve the lives of sick children.” Since 1998, HSBC Bank Canada has raised over $1.12 million for the Montreal Children’s Hospital. Opposite: HSBC Bank Canada employees ride the Mighty Bike in celebration of their fundraising efforts for the Montreal Children’s Hospital.
Community | HSBC Bank Canada
Dr. Sun Yat-Sen Classical Chinese Garden 25th Anniversary The Dr. Sun Yat-Sen Classical Chinese Garden located in downtown Vancouver, British Columbia was the first authentic, full-scale, classical Chinese garden built outside of China. The garden, which was completed in 1986, is built in the style of a Ming Dynasty scholar’s private garden, found most commonly in Suzhou, China. In fact, when the garden was approved to be built Suzhou craftsmen came from China to Vancouver to construct it using authentic tools and Ming Dynasty construction materials and techniques. Each year the Dr. Sun Yat-Sen Classical Chinese Garden serves more than 100,000 people through public admissions, events and a range of educational, cultural and artistic initiatives. Through its programming the garden aims to bring communities together, foster a sense of belonging, honour cultural authenticity and enhance understanding of the contemporary world through an appreciation of the values and traditions in a classical Chinese garden. In 2011, the garden was ranked as the best city garden in the world in the National Geographic book “Secret Journeys of a Lifetime.”
HSBC Bank Canada | Community
The garden is also a partner in education through a variety of school programs including an interactive Chinese New Year program that reaches several thousand Lower Mainland students each year. Local high school students and university students also benefit from the garden through work-term experiences and the University of British Columbia Co-op program. In 2011, HSBC Bank Canada was a Silver Tiger Sponsor of the Dr. Sun Yat-Sen Classical Chinese Garden’s 25th Anniversary celebration, through a $20,000 donation. HSBC Bank Canada’s donation assisted with the continued renewal of the garden and allowed the Dr. Sun Yat-Sen Garden Society to host a series of unique events related to the anniversary and co-sponsor an international symposium on Chinese gardens. “We are very grateful to HSBC Bank Canada for its support of our 25th Anniversary,” said Kathy Gibler, Executive Director, Dr. Sun Yat-Sen Classical Chinese Garden. “We are delighted to have the support of a donor that shares the Dr. Sun Yat-Sen Garden Society’s belief in community building, education and the celebration of the strength of diversity.”
Left: Koi feeding time at the Dr. Sun Yat-Sen Classical Chinese Garden. Opposite: The Dr. Sun Yat-Sen Classical Chinese Garden in Vancouver, BC. In 2011, HSBC Bank Canada was a Silver Tiger Sponsor of the garden’s 25th Anniversary celebrations.
In 2011, HSBC Bank Canada donated to many other not-forprofit organizations, including: Aga Khan World Partnership Walk (National) Children’s Hospital Foundation of Manitoba (Winnipeg, MB) Coast Mental Health Foundation – Courage to Come Back Awards (Vancouver, BC) Council of Agencies Serving South Asians – South Asian Heritage Month Poster Competition (Toronto, ON) Crohns and Colitis Foundation of Canada – Calgary Chapter (Calgary, AB) Jewish General Hospital Foundation (Montreal, QC) United Way (National)
Community | HSBC Bank Canada
Our Employees In 2011, HSBC Bank Canada was selected as one of MediaCorp’s Canada’s Top Employers for Young People as well as one of Canada’s Top Foreign Corporate Citizens by Corporate Knights magazine.
HSBC Bank Canada offers a wide variety of training and career development opportunities, flexible benefits packages and customized working arrangements. We recognize that engaged employees lead to engaged customers, which in turn allows for the sustainable growth of our company.
Work Environment HSBC supports employees to balance work and personal aspirations though extensive flexible work opportunities, such as flexible start and end times, weekly schedule options, part time and job share arrangements, mobile and home-based work arrangements, or a combination of any of these choices. The mobile and work from home program, called [email protected] is actively encouraged through support tools such as laptops and networking software, and is complemented by office spaces designed for flexibility with wireless, hot desk and informal meeting spaces. New mothers qualify for supplemental income for a period of time in addition to employment insurance and when returning from maternity or parental leave, employees can customize their work hours to make the transition easier. Employees who are caring for a sick family member are supported through HSBC Bank Canada Compassionate Care Benefits and Leave.
HSBC Bank Canada | Our Employees
Our Benefit Choices program gives staff and their dependents access to flexible health care coverage. Staff are supported through an employee assistance program, a voluntary and confidential service that covers both counseling services and a range of programs that address specialized needs, such as medical, legal and financial concerns. For financial fitness, HSBC Bank Canada offers a retirement savings plan and a broad range of employee financial services. These include a reduced rate MasterCard, chequing and savings accounts with no annual fees, and special loan rates including an interest free loan for employees wishing to purchase a computer.
Ongoing Learning HSBC expects all employees to continuously upgrade their skills and knowledge in order to keep pace with the constant changes within the industry. This is why we provide internal training programs and tuition reimbursement for relevant undergraduate, graduate and CSI Global Education Inc. financial planning, investment funds and compliance courses.
Above: Employees from HSBC Bank Canada’s The Beach branch in Toronto, Ontario. Our Employees | HSBC Bank Canada
Left: HSBC Bank Canada employees in Edmonton participating in the annual Great Canadian Shoreline Clean-up as part of HSBC’s $50,000 donation to the City of Edmonton’s North Saskatchewan River Clean-up program.
Valuing Diversity and Inclusion We strive to implement a culture that is inclusive, positive and performance-oriented. Having a diverse workforce allows us to benefit from a variety of perspectives and strengthens our local and global competitiveness. No one is excluded from recruitment, promotional, educational or training opportunities based on race, religion, gender, gender identity or expression, sexual orientation, national or ethnic origin, disability or age. HSBC is committed to providing a workplace environment where all employees respect the dignity and rights of their co-workers and of the customers we serve and managers are accountable to maintain a work environment free of harassment and discrimination. Led by our Chief Operating Officer, the Canadian Diversity and Inclusion Council exists to drive innovation and collaboration for our employees, products and services. HSBC Bank Canada is also home to various Employee Resource Groups, which aim to help us retain the very best talent by supporting professional growth through networking, mentoring, skill development and community outreach opportunities. Employee Resource Groups at HSBC Bank Canada include: the National Women’s Network, the Y-Knot Young Professionals Association, the HSBC Pride Network, the HSBC Indian Network for Diversity, People with disAbilities, the Asian and Pacific Islanders Committee, and the Hispanic Latin Diversity Committee.
HSBC Bank Canada | Our Employees
In addition, our Valuing Diversity Orientation Complement Program reserves a number of positions specifically for people with disabilities and Aboriginal peoples, to support our diversity recruitment initiatives.
International Assignments The International Managers Program operated by the HSBC Group gives high potential employees who join the program valuable banking experience, beginning with three 18-to-24 month postings in different parts of the world. Other short and long term international secondments are also available.
Post-Secondary Recruitment Our Commercial Banking Management Program is HSBC Bank Canada’s core management training program designed for recent post-secondary graduates, which allows for development in Commercial Banking. We also offer an Executive Management Program, a generalist two year rotational program that focuses on developing relevant business acumen and skills while fostering future leaders for the bank. HSBC Bank Canada recruits for these programs at universities and colleges across the country. With on-the-job experience, a formal mentorship program and training in financial tools and techniques, the recruits become an integral part of our organization.
Above: The reception area at the HSBC Bank Canada Kingsway branch in Toronto, Ontario. Left: HSBC employees pitch in at the Maloca Community Garden at York University in North York, Ontario as part of a volunteer day.
HSBC Employees in Canada
Newfoundland and Labrador
British Columbia Alberta
Prince Edward Island1 Total
1. HSBC Bank Canada does not have bank branches in Prince Edward Island
Our Employees | HSBC Bank Canada
Our Customers HSBC Bank Canada is part of a legacy of banking excellence that goes back over 140 years. Much of our success comes from providing our customers with an exceptional level of service built on trust, honesty, and fairness.
We understand just how valuable your time is and that coming to one of our branches is not always an option. That is why HSBC Bank Canada offers telephone, Internet and mobile banking services that enable you to handle your finances anytime and almost anywhere from a touch-tone telephone, Internet terminal, iPhone or iPod Touch. You can pay bills, transfer funds and view balances without making a trip to an automated teller machine (ATM) or bank branch. It is a stress-free way to handle your daily banking needs around the clock, whether you are at home, the office or on vacation and with HSBC InvestDirect, clients have access to the world’s major stock markets and securities exchanges for added investment options.
In order to serve our clients better, all HSBC Bank Canada employees, including new hires, complete accessible customer service training. Each of us has a role to play in removing barriers and ensuring our customers and colleagues with disabilities are able to access our premises, products, systems and services in a way that is as convenient as possible. At HSBC Bank Canada we are dedicated to providing outstanding customer service, no matter when, where or how you wish to do your banking.
While we are pleased to provide our customers the convenience of Internet banking, mobile banking, telephone banking and ATMs, we recognize that some clients prefer the personal attention of our customer service representatives at our over 140 bank branches.
Opposite: An HSBC employee from HSBC Bank Canada’s Markham Mandarin Centre branch assists clients.
HSBC Bank Canada | Our Customers
Our Customers | HSBC Bank Canada
Special Account Packages We value our diverse range of clients and we have accounts designed specifically to meet a variety of financial service needs. Our Performance Chequing – Unlimited account offers basic transactional banking with no minimum balance requirements, unlimited transactions, no monthly fee for customers 60 and over and a discounted monthly fee for full time secondary and post-secondary students. In order to serve our customers with simpler financial service needs, we offer the Performance Chequing – Limited account, which offers ten transactions every month for a low monthly fee. At HSBC Bank Canada we acknowledge that income or credit history should not stand in the way of obtaining banking services, which is why we will always provide our customers with access to an appropriate basic account, regardless of their personal financial circumstances. We also believe charities should not have to spend their money on banking, so we provide small, locally based not-for-profit groups with our Community Service account, which is interest bearing and has no monthly administration fee. It offers bonuses on term deposits up to $100,000 along with free cheque returns,
free standard personalized cheques and a 50 per cent discount on the rental of small safety deposit boxes, in addition to many other benefits. We are proud of the individuals who work to make our communities better and are happy to provide their organizations with complimentary services tailored just for them.
HSBC and Your Business We recognize that every business is unique and we value each for its history, individual characteristics and ambitions. We know that understanding and supporting businesses of all shapes and sizes will allow us all to succeed. Above all we are committed to listening closely to the individual needs of your business and responding quickly with appropriate, tailored financial solutions. HSBC Bank Canada offers a full range of competitively priced and flexible payments, cash management, financing, investment and trade products and services for businesses of every size. These products include HSBC Business Vantage, a portfolio of services for small and medium sized business banking clients and the HSBC Business Direct Account, which allows you to do most of your business day-to-day banking online, over the phone or through our ATM network with no monthly fee.
Amount of Debt Financing Authorized for Businesses in 2011 $0 – 24,999 Region
$25,000 – 99,999
$100,000 – 249,999
British Columbia Alberta Saskatchewan/Manitoba1
New Brunswick/ Nova Scotia/ Newfoundland and Labrador2 Prince Edward Island3 Total Canada4
1. Client counts and authorizations for Saskatchewan have been added to Manitoba data for the same dollar band to preserve confidentiality. 2. Client counts and authorizations for New Brunswick have been added to Nova Scotia and Newfoundland data for the same dollar band to preserve confidentiality.
HSBC Bank Canada | Our Customers
3. HSBC Bank Canada does not have bank branches in Prince Edward Island. 4. May not add due to rounding.
By combining our local knowledge with the HSBC Group’s global network of around 7,200 offices in 85 countries and territories, we can offer businesses, regardless of size or composition, effective tools to help them run more smoothly. Be it across town, across the country or around the world, we can help you do business on your terms.
Right: The HSBC Bank Canada Kingsway branch in Toronto, Ontario.
$250,000 – 499,999
$500,000 – 999,999
$1,000,000 – 4,999,999
$5,000,000 and over
Our Customers | HSBC Bank Canada
HSBC in Your Community HSBC Bank Canada is committed to meeting your needs locally through more than 140 bank branches across Canada. To find out more about how HSBC can serve both your personal and business needs, visit us at one of our bank branches or online at www.hsbc.ca.
2011 Branch and ATM Openings, Relocations and Closures Openings
Markham Liberty Square 108 – 3601 Highway #7 East Markham, Ontario L3R 0M3 1 ATM
Edmonton South 5241 Calgary Trail South Edmonton, Alberta T6H 5G8
McGill College 2001 McGill College, Suite 160 Montreal, Quebec H3A 1G1 1 ATM Boucherville Commercial Office 1570 Ampere Street, Suite 400 Boucherville, Quebec Canada J4B 7L4 Office
Relocated to: 4112 Calgary Trail South Edmonton, Alberta T6J 6Y6 Branch and 1 ATM Kitchener 281 King Street West Kitchener, Ontario N2G 1B1 Relocated to: 136 King Street South Waterloo, Ontario N2G 1P5 Branch and 1 ATM
HSBC Bank Canada | HSBC In Your Community
McGill College 2001 McGill College, Suite 150 Montreal, Quebec H3A 1G1 Relocated to: 2001 McGill College, Suite 160 Montreal, Quebec H3A 1G1 Branch and 1 ATM
Above: The client meeting area at The Beach branch in Toronto, Ontario.
HSBC In Your Community | HSBC Bank Canada
Taxes Paid in Canada
Requests for Charitable Donations
In 2011, HSBC Bank Canada, its subsidiaries and affiliates paid more than $381 million in income and capital taxes. We also supported all levels of government with payroll taxes, business taxes, property taxes, goods and services taxes, provincial sales taxes and other government fees and levies.
This year, HSBC Bank Canada, its subsidiaries and Canadian affiliates donated $4,054,995 to not-for-profit organizations across Canada.
Taxes paid in Canada 2011
Income Capital Taxes Taxes Total ($000s) ($000s) ($000s) Federal
Newfoundland and Labrador
Prince Edward Island1 Total2
1. HSBC Bank Canada does not have bank branches in Prince Edward Island. 2. May not add due to rounding.
HSBC Bank Canada | HSBC In Your Community
HSBC Bank Canada believes in investing in the future. That is why we contribute the majority of our charitable giving to educational and environmental organizations. If you are a registered Canadian charity and would like to request a donation from HSBC Bank Canada, please send your proposal either by email to [email protected], or by post to: Donations Committee C/O Corporate Affairs Department HSBC Bank Canada 4th Floor, 885 West Georgia Street Vancouver, British Columbia V6C 3E9 In your proposal, indicate the name and contact information of your organization, your Canadian charitable registration number, the names of any affiliated organizations, the groups that you serve, your purpose, the specific program for which you are seeking funding and the geographic areas that you serve. Our Donations Committee will review your request and respond.
Principal Addresses Vancouver HSBC Bank Canada 885 West Georgia Street Vancouver, British Columbia Canada V6C 3E9 Tel: (604) 685-1000 Fax: (604) 641-3098
Toronto HSBC Bank Canada 70 York Street Toronto, Ontario Canada M5J 1S9 Tel: (416) 868-8000 Fax: (416) 868-3800
Shareholder Contact For change of address, shareholders are requested to write to the bank’s transfer agent, Computershare Investor Services Inc., at their mailing address.
HSBC Bank Canada securities are listed on the Toronto Stock Exchange HSBC Bank Canada Class 1 Preferred Shares – Series C (HSB.PR.C) Class 1 Preferred Shares – Series D (HSB.PR.D) Class 1 Preferred Shares – Series E (HSB.PR.E)
Transfer Agent and Registrar Computershare Investor Services Inc. Shareholder Service Department 9th Floor, 100 University Avenue Toronto, Ontario M5J 2Y1 Tel: 1 (800) 564-6253 Fax: 1 (866) 249-7775
Montreal (4) Pointe-Claire Quebec City Saint Leonard Sherbrooke Trois-Rivières
New Brunswick Other shareholder inquiries may be directed to our Shareholder Relations Department by writing to: HSBC Bank Canada Shareholder Relations 885 West Georgia Street Vancouver, British Columbia Canada V6C 3E9
Media Enquiries Vancouver (English) (604) 641-2973 Toronto (English) (416) 868-3878 Toronto (French) (416) 868-8282
Surrey (4) Vancouver (16) Vernon Victoria (4) West Bank West Vancouver White Rock
Alberta Calgary (10) Edmonton (6) Lethbridge Medicine Hat Red Deer St. Albert
Abbotsford Burnaby (3) Campbell River Chilliwack Coquitlam Cranbrook Kamloops Kelowna (2) Langley Maple Ridge Nanaimo New Westminster North Vancouver (2) Penticton Port Coquitlam Prince George Richmond (4) 1. Does not include sub-branches
Nova Scotia Halifax
Office of the Ombudsman
Bank Branches in Canada1
Newfoundland and Labrador
Chris Young (604) 642-4389 Harry Krentz (604) 641-1013
HSBC Bank Canada 4th Floor, 885 West Georgia Street Vancouver, British Columbia Canada V6C 3E9 Tel: 1 (800) 343-1180 Fax: (604) 647-2758
Fredericton Saint John
HSBC Capital (Canada) Inc. 1 (604) 631-8089 www.hsbc.ca/capital
Aurora Barrie Brampton (2) Burlington Hamilton Kanata Kingston London Markham (5) Milton Mississauga (4) Oakville Oshawa Ottawa Richmond Hill (2) St. Catharines Sault Ste. Marie Thunder Bay Timmins Toronto (17) Unionville Vaughan (3) Waterloo Windsor Woodbridge